Office Policies/Post-COVID19

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COVID19 BACK TO WORK PROTOCOL

In order to provide a safe healing environment I will be following new guidelines, and modify my policies. Please read the following so you know what to expect.

I am taking your safety very seriously, and I appreciate your understanding that we need to work together to minimize our risk as we go forward.

I apologize for the length of this article but... hang in there, there is a massage at the end of the tunnel!

I ASK THAT YOU PLEASE CANCEL YOUR APPOINTMENT

  • If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic.

 

  • If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19. Please reschedule your appointment for 14 days past the date of contact.

 

  • There will be NO last-minute cancellation fee!                                                     I only ask for as much notice as possible. You can reschedule when you are feeling better. 

 

  • If you are in the high-risk group and/or your immune system is compromised, you may want to wait a little longer before receiving services that may increase your risk of exposure.

Precautionary steps I am taking

  • I will check my temperature daily

  • It is required that we both wear a mask during the whole session. 

  • I will wear a fresh outer layer of clothing for each appointment to avoid cross-contamination.

  • I will be temporarily limiting the number of daily appointments and allow more time between appointments for thorough airing, cleaning, and disinfecting.

  • Instead of handshakes and hugs, I will use the respectful "Namaste" gesture which means "The divine in me respectfully recognizes the divine in you" 

  • Obviously, all sheets, pillowcases, and blankets will be clean and fresh for each client.

  • The massage table will be protected with a non-porous material that can be disinfected between clients.

  • I will use disposable face cradle cover under the pillowcase and will disinfect face cradle thoroughly after each client.

  • I will clean, vacuum, and disinfect all surfaces, light switches, door handles, lotion pump, and other frequently touched areas in-between appointments and at the end of the day. (including waiting room)

  • Hand sanitizer and paper towels will be available.

As for your part: Before you come in

  • Please take your temperature in the morning of your session and/or before you head to my office.

  • If possible leave jewelry at home

 Pre-session:

  • Please wait in your car until your appointment time. While you wait, remove jewelry and your watch and store them in a safe place.

  • Please wear clean face covering when you arrive. If you don’t have access to a mask I will provide a washable cloth mask for you to wear, or you can purchase a disposable one at cost when they become available.

  • Wash your hands before entering the treatment room (even if you just washed your hands in the bathroom)

  • Please remember to avoid touching your phone after washing your hands.

  • When getting undressed place your clothes, any forgotten jewelry, and other belongings in the plastic bin that will be provided

  • Sanitize hands before getting on the table, and after coughing or blowing your nose

During the Session

  • Please keep your face covering on during the whole session. If you are uncomfortable wearing your mask facedown, we can modify your position to make sure you are comfortable

  • If you prefer not to use a face cradle at all, you can lay on your side instead

  • Face massage will be omitted. I will use the time for extra work on head and neck 

  • Hand massage may be left for the end

  • For your comfort, we may keep conversation to minimal

After the Session

  • Remember to avoid touching your face until you can properly wash or disinfect your hands

  • Sanitize your hands and get dressed

  • If you need to remove your mask while getting dressed please be mindful to only touch the sides of the mask and only place it in the plastic bin. After you are dressed place your mask back on (

  • If you borrowed mask, place it in the provided receptacle and sanitize your hands again

Payment

To keep my costs down and prices low, I prefer payment methods that do not charge fees.

  • You can pay before or after the session using PayPal-(Choose the no fee Friends and Family option) or Venmo

  • Cash or check payment: Please do not leave cash or checks on the side table. Wait for me to return to the room so I can provide an envelope for your cash or check.

  • If you pay with a credit card, you will be able to insert your card in the card reader and then pull it out. Or, you can read me the numbers and I will enter them manually. (There is a Credit Card convenience fee of $5)

 

Post-Session

  • I will check-in 2–3 days after the session to follow up

  • Please notify me immediately if you develop any COVID-19 symptoms after the session. I will do the same for you. 

 

GENERAL INFORMATION: 

Length of sessions
Full body sessions are usually 75, 90, or 120 minutes long. Shorter sessions can be booked for a specific focus on troubled areas
Each session starts with a 5-10 min check-in conversation and it is part of the length of the session.
For your first time please download the health history form in advance and bring with you OR fill it online in advance.
 

Late arrival
Please understand that if you arrive late for your appointment you will be expected to pay for the full session.
If you desire additional time and it is available, you may be asked to pay for the extra time. 
If I am running late and the start of your session is delayed, I will make sure to honor the full length of your booked time or adjust your payment.  
If you need to be done by a certain time please let me know that at the beginning of your session.
 

Cancellations 
ILLNESS: There are no cancellation fees if you need to cancel last minute due to illness, but I will appreciate as much notice as possible. 

NO SHOW: Please understand that you will be expected to pay for your reserved time if you forget your appointment. 
 

How to prepare for a massage

Please shower or freshen up before your session.

If you receive a session fully clothed, (like Shiatsu or Thai massage) make sure to wear clean, fresh loose clothes, and clean socks. Avoid Jeans, lots of pockets, and thick materials.

My goal is to provide excellent professional service. If there is anything I can do to make your experience better, I always appreciate your honest feedback. 

Thank you for your trust in me!

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